Shipping & Returns

Last updated: 23 July 2026

This policy explains how delivery, cancellations, returns and refunds are handled for purchases made through the NikolArt website.

Nothing in this policy limits or excludes your statutory consumer rights.

1. Delivery information

Delivery options, charges and estimated timescales are shown on the relevant product page or during checkout.

Original artworks and fine art prints may be shipped separately because they require different packaging.

Original artworks are normally packed individually. Depending on the artwork, delivery may be offered as:

fixed-price delivery;
insured delivery subject to an individual quotation;
collection only;
UK delivery only;
UK and international delivery.

Fine art prints are supplied unframed and shipped rolled in protective tubes unless the product description states otherwise.

Up to five eligible prints may be packed together in one tube. Where available, separate tubes may be selected for an additional charge.

Delivery dates are estimates unless expressly confirmed as guaranteed. Unless another period has been agreed, goods will normally be delivered within 30 days after the contract is formed.

2. Checking your delivery

Please inspect the outer packaging and product as soon as reasonably possible after delivery.

If the parcel or product appears damaged, please:

retain the product and all packaging;
take clear photographs of the packaging and damage;
contact us as soon as reasonably possible;
provide your order number and a description of the issue.

Photographs help us investigate damage with the courier. Your statutory rights do not depend on filming the unpacking process or reporting the issue within an arbitrary 24- or 48-hour deadline.

3. Cancelling an online order

Where the statutory cancellation right applies, you may cancel your online order without giving a reason.

You must notify us within 14 days after the day on which you, or a person nominated by you, receives the goods.

After notifying us, you must normally return the goods within a further 14 days.

To cancel, send a clear statement to:

Email: cs@nikol-art.com

Please include:

your name;
your order number;
the product being returned;
the date on which it was received.

You may also use the Model Cancellation Form at the end of our Terms and Conditions, but you are not required to use it.

4. Cancelling before dispatch

Please contact us as soon as possible if you wish to cancel an order before it has been dispatched.

Where the order has not yet been dispatched and no statutory exception applies, we will normally cancel it and refund the amount paid.

If the parcel has already been dispatched, you may need to receive and return it in accordance with this policy.

5. Bespoke and personalised products

The ordinary change-of-mind cancellation right may not apply to products that are:

made to your individual specification;
clearly personalised;
created as a bespoke commission specifically for you.

A standard open-edition print selected from the sizes and options normally offered on the website is not considered personalised solely because it is printed after the order is placed.

The bespoke exception does not remove your rights where a product is faulty, damaged before delivery, misdescribed or does not conform to the agreed specification.

6. Returning an unwanted product

Please contact cs@nikol-art.com before sending a return. We will provide:

the correct returns address;
appropriate packaging instructions;
any information required for the particular artwork or print.

Do not return a product to an address shown on courier packaging without first contacting us, as this may not be the correct returns address.

Unless the product is faulty, damaged before delivery or misdescribed, you are responsible for the direct cost of returning it.

We strongly recommend using a tracked and appropriately insured delivery service. Original artworks may require specialist or insured transportation because of their size, value or fragile nature.

NikolArt cannot accept responsibility for a return that is lost or damaged because it was inadequately packed or sent using an unsuitable delivery service.

7. Packaging and condition of returns

Please reuse the original protective packaging wherever reasonably possible.

If the original packaging is no longer available, the product must be packed to an equivalent protective standard.

The product does not have to remain completely unopened. You may inspect it to the extent reasonably necessary to establish its nature, characteristics and appearance, in a similar way to inspecting a product in a shop.

You are responsible for taking reasonable care of the product while it is in your possession.

Where handling beyond what is reasonably necessary has reduced the product’s value, we may make a reasonable deduction reflecting the actual reduction in value.

We do not charge an automatic restocking fee.

Failure to use the original packaging does not by itself remove your cancellation rights. However, you may be responsible for damage or loss in value caused by unsuitable return packaging or unnecessary handling.

8. Refunds for cancelled orders

For an eligible cancellation, we will refund:

the price paid for the returned product;
the cost of the least expensive standard delivery option offered for the order.

If you selected an enhanced or more expensive delivery service, we are not required to refund the difference between that service and the standard delivery option.

The refund will normally be made using the original payment method.

We may wait until:

the returned goods have been received; or
you provide satisfactory evidence that they have been sent back,

whichever occurs first.

The refund will normally be issued within 14 days after that point.

Your bank or payment provider may require additional processing time before the refund appears in your account.

9. Return delivery costs

For a change-of-mind return, you are responsible for the direct return delivery cost, provided this was explained before the order was placed.

Return delivery costs are not automatically deducted from your refund where you arrange and pay for the return directly.

Where NikolArt arranges a return courier at your request, the reasonable direct courier cost may be deducted from the refund after being communicated to you.

Where the product is faulty, damaged before delivery, misdescribed or incorrectly supplied, NikolArt will cover the reasonable cost of returning it.

10. Faulty, damaged or misdescribed products

Products must be:

of satisfactory quality;
fit for their normal purpose;
consistent with their description.

Please contact us if a product:

arrives damaged;
is faulty;
is materially different from its description;
is incomplete;
is not the product ordered.

Please provide your order number, a description of the issue and photographs where reasonably possible.

Customers generally have a 30-day short-term right to reject qualifying faulty goods and receive a refund. After that period, other remedies such as repair, replacement, price reduction or refund may apply depending on the circumstances.

Because every original artwork is unique, replacing an original may not be possible. Where replacement is unavailable, we will provide another appropriate remedy required by applicable consumer law.

For an eligible faulty or damaged product claim, we will also refund or arrange the reasonable return delivery cost.

11. Exchanges

Exchanges are not guaranteed.

Because original artworks are unique, an original cannot normally be exchanged for an identical replacement.

Where a print replacement is requested, availability will depend on the relevant artwork, size and production arrangements.

In some circumstances, the simplest process may be to return the eligible product for a refund and place a new order.

Your statutory remedies for faulty or misdescribed products are not affected.

12. Failed or undeliverable deliveries

You are responsible for providing a complete and accurate delivery address.

Please contact us immediately if you discover an address error. We cannot guarantee that an address can be changed after dispatch.

Where delivery fails because:

the address supplied was materially incorrect or incomplete;
no permitted recipient was available;
the parcel was not collected after reasonable courier notifications;
delivery was refused without exercising a valid cancellation or rejection right,

we may ask you to pay the reasonable direct cost of redelivery or return transportation.

No arbitrary administration or restocking fee will be charged.

This does not apply where the delivery failure was caused by NikolArt or the courier.

13. International returns

Please contact us before returning a product internationally.

You are responsible for correctly identifying the parcel as returned goods and completing any required customs documentation.

For a change-of-mind international return, you are responsible for:

return delivery costs;
suitable insurance;
accurate customs documentation.

NikolArt is not responsible for customs charges caused by incorrect or incomplete return documentation supplied by the customer.

Where the product is faulty, damaged before delivery or misdescribed, please contact us before arranging transport so that an appropriate return method can be agreed.

14. Late or missing refunds

After a refund has been issued, it may take additional time for your bank or payment provider to display it.

If the expected processing period has passed:

check the original payment account;
contact your bank or payment provider;
contact us with your order number.

Email: cs@nikol-art.com

We will check the refund status and provide any available payment reference.

15. Contact and returns address

Please contact us before returning any product.

Email: cs@nikol-art.com
Returns address: 80 Greenhills, Harlow CM20 3SY

A return sent without prior contact may be delayed if it is sent to an incorrect or unattended address.