Privacy

Last updated: 23 July 2026

This Privacy Notice explains how NikolArt uses personal information when you visit this website, contact us or purchase an artwork or fine art print.

1. Who we are

NikolArt is operated by:

Gergana Nikolova

Correspondence address:

80 Greenhills, Harlow CM20 3SY

Email: cs@nikol-art.com

The person or business identified above is responsible for the personal information processed through this website.

2. Information we use

We aim to collect and retain as little personal information as reasonably possible.

When you contact us

If you use the contact form or contact us by email, we may receive:

your name;
your email address;
the subject of your enquiry;
the information you include in your message.

We use this information only to read and respond to your enquiry.

When you make a purchase

To process and fulfil an order, we may receive:

your name;
your email address;
your billing and delivery address;
details of the artwork or print ordered;
payment status and transaction reference;
delivery and tracking information;
information required to manage a return, refund or dispute.

This information is necessary to complete the purchase, deliver the order and maintain legally required business records.

Technical information

The website and hosting provider may process limited technical information, such as an IP address, browser information, session identifiers and security logs.

This information is used only to operate and secure the website, prevent misuse and diagnose technical problems.

3. Payments

Payments are processed securely by Stripe.

Customers enter their payment information on a Stripe-hosted payment page. NikolArt does not receive or store complete card numbers or card security codes.

We may receive limited transaction information from Stripe, such as the payment status, transaction reference, payment method type and the last four digits of a card.

Stripe Checkout redirects the customer to a Stripe-hosted payment page where the payment details are entered.

4. Why we use personal information

We use personal information only where necessary to:

respond to an enquiry;
take steps requested before a possible purchase;
process and fulfil an order;
arrange delivery, collection, returns or refunds;
maintain accounting and tax records;
protect the website and prevent fraud or misuse;
comply with legal obligations;
establish or defend legal claims.

The applicable legal bases may include performance of a contract, steps taken before entering into a contract, compliance with a legal obligation and legitimate interests in operating and protecting the business.

A privacy notice should explain why information is processed, how long it is retained, who it is shared with and the applicable lawful basis.

5. No marketing or profiling

NikolArt does not:

operate an email marketing list;
send promotional or advertising emails;
use personal information for profiling;
sell or rent personal information;
use third-party advertising trackers;
use personal information for unrelated marketing purposes.

Submitting a contact enquiry or completing an order will not subscribe you to marketing communications.

6. Who information may be shared with

Information is shared only where necessary with service providers involved in operating the website or fulfilling an order, including:

Stripe, for payment processing;
the website hosting and email provider;
delivery companies, couriers and insurers;
professional advisers where necessary;
regulators, courts or public authorities where required by law.

Only the information necessary for the relevant service is shared.

7. How long information is retained

Personal information is kept only for as long as reasonably necessary.

Normally:

contact enquiries are deleted when they are no longer required, and ordinarily within 12 months after the enquiry is closed;
order, invoice and payment records are retained for the period required by applicable UK tax and accounting law;
delivery and support correspondence may be retained with the related order;
technical security logs are retained for a limited period unless required to investigate a security incident.

Information may be kept for longer where required by law or in connection with a legal claim, payment dispute, fraud investigation or regulatory request.

8. Cookies

The website uses only cookies or similar technologies that are necessary to:

maintain secure sessions;
protect forms from misuse;
operate the Control Room;
remember essential checkout state;
support secure payment processing.

NikolArt does not use advertising cookies or analytics cookies.

Where only strictly necessary technologies are used, cookie consent is generally not required, although visitors must still receive clear information about their use. Non-essential cookies would require an appropriate consent mechanism before being enabled.

9. Security

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse or disclosure.

No internet transmission or storage system can be guaranteed to be completely secure.

10. Your rights

Depending on the circumstances, you may have the right to:

request access to your personal information;
request correction of inaccurate information;
request deletion of information;
request restriction of processing;
object to certain processing;
request transfer of information you provided;
complain about how your information has been handled.

Requests may be sent to cs@nikol-art.com.

You also have the right to complain to the UK Information Commissioner’s Office.

11. Third-party websites

The website may contain links to independent third-party websites. NikolArt does not control their privacy practices and is not responsible for how those websites process personal information.

12. Changes to this notice

This Privacy Notice may be updated when the website, service providers or legal requirements change.

The current version and its revision date will be published on this page.

13. Contact

Questions about this Privacy Notice may be sent to:

Email: cs@nikol-art.com
Address: 80 Greenhills, Harlow CM20 3SY